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How do I arrange to have my embosser serviced?

If you are located in the United States, please contact our Customer Support Group by phone at 1-772-225-3687 Ext. 218 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it. to obtain a return authorization number. If you are located outside of the United States, please contact the distributor from whom you purchased your embosser. Our distributors can provide both technical support and service for your Enabling Technologies Braille Embosser.

How can I update my embosser's firmware?

Firmware in an embosser is not the same as firmware in a Notetaker or Smartphone. Firmware changes do not affect the user interface in any way, nor do they add new functionality. The firmware updates correspond to internal revisions to the unit and should only be installed in correlation to their corresponding revisions. If there is a firmware update available for your embosser, we update it when it comes in for service.

My embosser plays the funeral dirge at power-up. What can I do to fix this?

Turn off the embosser. Disconnect the interface cable (the cable that connects your embosser to your computer) from the back of the embosser and turn on the unit. If the embosser powers up normally, make sure that Windows isn't trying to send print jobs to your embosser. Check the Windows print queue and cancel any pending documents. This generally resolves the problem.

If you still hear the funeral dirge while the interface cable is disconnected, please contact our Customer Support Group for assistance.

My embosser won't turn on. What could be the problem?

Make sure that the power cord is plugged securely into the embosser and into a grounded outlet, and check to be sure that the outlet is receiving power. If this does not resolve your problem, please contact our Customer Support Group for assistance.

My embosser stops embossing after half a page and makes a high/low beeping sound. What's happening, and how can I get it to stop?

Your embosser has stopped embossing because it is having trouble detecting your paper. If the embosser were to continue to emboss without paper installed, damage to the embosser could occur. If the embosser is having trouble detecting the paper, there may be some reason why the paper sensor is being uncovered during embossing. Check your paper path. The stack of paper should be taken out of the box and stacked on the floor below the embosser. Your embosser's left tractor should be all the way to the left, and the right tractor should be adjusted for the proper paper width, so that the paper lies flat between the two tractors. If your embosser is equipped with a paper holder, make sure the paper is underneath this metal bracket, which is located on the left side of the embosser. Finally, the paper should flow smoothly into and out of the embosser; it should not bunch up.

If all these check out and you are still having problems, please contact our Customer Support Group for assistance.