Embosser Support Q&A
How do I arrange to have my embosser serviced?
How can I update my embosser's firmware?
Firmware in an embosser is not the same as firmware in a Notetaker or Smartphone. Firmware changes do not affect the user interface in any way, nor do they add new functionality. The firmware updates correspond to internal revisions to the unit and should only be installed in correlation to their corresponding revisions. If there is a firmware update available for your embosser, we update it when it comes in for service.
My embosser won't turn on. What could be the problem?
Make sure that the power cord is plugged securely into the embosser and into a grounded outlet, and check to be sure that the outlet is receiving power. If this does not resolve your problem, please contact our Customer Support Group for assistance.
My embosser plays the funeral dirge at power-up. What can I do to fix this?
Turn off the embosser. Disconnect the interface cable (the cable that connects your embosser to your computer) from the back of the embosser and turn on the unit. If the embosser powers up normally, make sure that Windows isn't trying to send print jobs to your embosser. Check the Windows print queue and cancel any pending documents. This generally resolves the problem.
If you still hear the funeral dirge while the interface cable is disconnected, please contact our Customer Support Group for assistance.
My embosser stops embossing after half a page and makes a high/low beeping sound. What's happening, and how can I get it to stop?
Your embosser has stopped embossing because it is having trouble detecting your paper. If the embosser were to continue to emboss without paper installed, damage to the embosser could occur. If the embosser is having trouble detecting the paper, there may be some reason why the paper sensor is being uncovered during embossing. Check your paper path. The stack of paper should be taken out of the box and stacked on the floor below the embosser. Your embosser's left tractor should be all the way to the left, and the right tractor should be adjusted for the proper paper width, so that the paper lies flat between the two tractors. If your embosser is equipped with a paper holder, make sure the paper is underneath this metal bracket, which is located on the left side of the embosser. Finally, the paper should flow smoothly into and out of the embosser; it should not bunch up.
If all these check out and you are still having problems, please contact our Customer Support Group for assistance.
My embosser won't find top-of-form. What could be the problem?
In order for your embosser to find top-of-form, the top-of-form sensor must detect the paper. Make sure that your embosser's left tractor is all the way to the left, and the right tractor is properly adjusted for your paper size. (The paper should lie flat--with no bowing--between the two tractors). Also, before issuing the top-of-form command, make sure that no more than one page is sticking out the back of the embosser.
If all these check out and you are still having problems, please cont
The Braille starts too high on the page. How can I move it down?
You may specify a top margin in one-line increments in your translator's Embosser Setup. If your translator does not allow you to specify a top margin, or if you wish to adjust the top margin in finer increments, you may specify a top margin on your embosser instead. For instructions on adjusting the top margin, which we call the top-of-form offset, please see the section titled "Setting Top-of-Form" in your embosser's users manual.
How do I get my embosser to put page numbers on the document I want to emboss?
Our embossers don't keep track of page numbers. Page numbering is controlled exclusively by your Braille translator or Notetaker. Please consult the documentation for your translator or Notetaker for additional information.
When I send files to my embosser, the Braille is not contracted, I have huge top and left margins, and the Braille runs over the perforations on my paper. How can I fix this?
The embosser prints exactly what the computer sends. Most Braille translators have both a Print and an Emboss command. Be sure that your file is translated into Braille, and that you are using the translator's Emboss command.
Please note that the Print command in many Braille translators, and in all other Windows programs, is designed to send files to your ink printer, not to your embosser. NEVER use the Print command from any Windows program that isn't a Braille translator to send files to your embosser under any circumstances. Also, do not use the Print command from within your Braille translator to send files to your embosser unless the developer of your translator specifically tells you to do so.
What causes the embosser to skip a blank page after each full page?
In some Braille translators, when you select single-sided mode for your interpoint embosser, the translator will add an extra form feed after each page of text to keep the text on one side of the page. If your embosser is also set to single-sided mode, this results in a blank page between each page of text. To resolve this issue, leave your translator in single-sided mode, but set your embosser back to interpoint mode. (If you're having this problem and are using a single-sided embosser, make sure you have the correct embosser driver selected in your Braille translator's Embosser Setup.)
Also, this problem may result if the number of lines per page in your translator's Embosser Setup is equal to or exceeds the number of lines per page set on your embosser. Leave your embosser set to the default number of lines per page for your selected page size, and set your translator for the actual number of lines you want to produce on each page.
I have an interpoint embosser. I switched to single-sided mode, but now I want to go back to embossing in interpoint Braille. How do I do that?
First, check to make sure that your Braille translator is set up to format documents in interpoint Braille. Specific instructions for how to do this may be found in your translator's documentation. Re-enabling interpoint mode in your translator may set your embosser back to interpoint mode automatically.
If adjusting your translator's settings does not automatically re-enable interpoint on the embosser, you must re-enable it manually. To do this, enter 33.0E in your active user menu. Please consult your embosser's user manual if you are not sure how to change menu settings.
I have an interpoint embosser. How do I switch it to single-sided mode?
Some Braille translators allow you to control whether your embosser embosses on one or both sides of the page. Therefore, you should consult your translator's documentation for instructions on how to disable interpoint embossing.
If you have disabled interpoint embossing in your translator, and your embosser is still embossing on both sides of the page, you'll need to manually select single-sided mode on the embosser. To do this, enter 33.1E in your active user menu. Please consult your embosser's user manual if you are not sure how to change menu settings.
How do I switch from wide to narrow paper, and vice versa?
Leave the left tractor in its current position and move the right tractor to fit the width of your paper. Then, set the desired page size (if applicable) and line length in your Braille Translator's Embosser Setup. If your Braille translator controls your embosser's margins by sending out escape codes when you embosser your document, you're all set.
If your Braille translator does not control your embosser's margins, you will need to set your right margin to the appropriate line length through the embosser's keypad. For more information, consult your Braille translator's documentation and see "Changing (and Restoring) Menu Settings" in your embosser's users manual.
Where's my last page? It's missing!
This problem occurs when the translator or Notetaker doesn't send out a form-feed at the end of the page. Free your last page by pressing the OL key followed by the FF key. If you have an interpoint embosser, and it is set to emboss text on both sides of the page, setting your Notetaker or translator to interpoint mode often resolves this problem.
My embosser's margins won't stay set and/or change sporadically. What could be the problem?
Some translators, such as the Duxbury Braille Translator, control your embosser's margins remotely by sending out special escape codes each time you emboss a document. If your translator controls your embosser's margins remotely, use your Global and/or Document Embosser Setup to set your characters per line, lines per page, and so on, rather than setting your embosser's margins through the keypad.
If the Duxbury Braille Translator is the Braille translator you are using, and you find that some documents emboss correctly while others do not, check the Document Embosser Setup for the individual documents that are giving you the trouble. The Duxbury Braille Translator has the ability to store embosser settings with each document you save in a Duxbury format. These document-specific settings are listed in the Document Embosser Setup, which becomes available once a document is open and on screen in Duxbury.
Please note that the Document Embosser Setup is separate from the Global Embosser Setup. The settings in the Global Embosser Setup become the defaults for each new document you create or import into DBT, but they have no effect on the documents you have already saved as Duxbury Files. Therefore, if your margin settings are sporadic, you muct check the Document Embosser Setup for the individual documents in order to track down the problem.
I'm having trouble entering menu commands. You refer to the letter "N" when you talk about some of the key sequences, but there is no N key on my keypad.
"N" is a general term that represents a user-supplied number in a key sequence. Whenever you see N listed as part of a key sequence--for example, 14.NNE--replace the N(s) with actual numbers (e.g., 14.32E). For a complete list of menu parameters and their available options, please see the Quick Reference Guide in your embosser's user manual.
How do I cancel an emboss job?
You can abort the print job by taking the embosser off-line. When embossing stops, simply turn off the embosser. Then, check any Windows printer drivers, including ET Emboss or the generic / text only printer driver, that are mapped to the port to which your embosser is connected. If any jobs are in the print queue, clear these before turning your embosser back on.
When I try to emboss a document, I receive one of these error messages, "Error-1" or "embossing failed due to an error at line XXXX of the file dxemb_job.c: The system cannot find the file specified."
This is a communications error that is specific to the Duxbury Braille Translator. It usually occurs when DBT is not configured to emboss through the correct port. To resolve the problem, check the Global Embosser Setup to be sure that the correct port is selected. For parallel ports, this is usually LPT1; for serial ports, this is usually Com1. For USB connections, you must install and configure the ET Emboss or generic / text only printer driver according to the instruction file included on the CDROM that shipped with your embosser (Please also check out the instructions on our Drivers page here.) Then, select the Windows Device or Send to Printer option in DBT's Global Embosser Setup and select ET Emboss or Generic / Text Only from the list of available printers.
Could I have a bad USB cable or USB-Parallel converter? The embosser makes the right tones, the computer sends data--but nothing happens!
Cables don't fail often. If nothing happens when you try to emboss, make sure your embosser is set to receive data through the correct port. For direct USB connections, this is the USB port. For USB-Parallel converters, your embosser should be set to receive data through the parallel port. If you're not sure how to change the interface port your embosser uses to receive data, please consult your embosser's user manual for instructions.
Also, please be sure that your Braille translator is set to send your translated documents through the ET Emboss printer driver (32-bit Windows operating systems) or the generic / text only printer driver (64-bit operating systems). Also, make sure that your embosser is online and that the printer driver status shows "Ready". If the printer driver status shows "offline", right-click on the printer driver and select "Use Printer Online".
Finally, please make sure that you have the correct USB virtual printer port selected in the printer driver properties. Systems vary, so trial and error may be required to find the correct USB virtual printer port. The easiest way to do this is to emboss a document and leave it sitting in your print queue. Next, right-click on the printer driver and select Properties. Then, select the Ports tab and check one of the USB virtual printer ports. Click Apply and wait a few seconds. If the file does not emboss, select a different USB virtual printer port and apply the change. The file will emboss automatically once you have located the correct port.
Please note: if you are using a USB-Parallel converter that you did not purchase from us and the above instructions have not resolved your problem, please contact your converter's manufacturer for additional assistance.
My embosser doesn't have an Ethernet port. Can I still install it on a network?
You can network your embosser in a couple of different ways. One way is to purchase a printer server with a parallel port, such as the HP JetDirect 300X or the D-Link DP301P+. Set up the printer server according to the manufacturer's instructions. Many print servers have a setup wizard that will configure most settings automatically. When you install the printer server, you will need to use a printer driver to access it. Use the print server's installation wizard or the Windows Add Printer wizard to install a generic / text only printer driver to communicate with the printer server. Then, use the Send to Printer or Windows Device option in your Braille translator to direct the embossed output to the generic / text only printer driver you installed.
Next, set your embosser to receive data through the parallel port by entering the following on the embossers keypad:
OL: Takes the embosser off-line
0.1E: Enters menu 1 (menu 1 is preset at the factory for the parallel port)
1.0E: Make this menu the power-up default
1.1E: Save changes, exit, and return on-line
You can also network the embosser by using a computer with a printer sharing enabled as a host. Set up the embosser as you would for a local computer connection. Install a generic / text only printer driver, or the ET Emboss printer driver if it was included with your embosser, and share it on your network. Computers that can see the driver will be able to access it through their Braille translator's Send to Printer or Windows Device option in the Embosser Setup.
Please note: Enabling Technologies does not provide network-specific technical support. If you wish to network your embosser, please contact your network administrator for assistance.
My embosser doesn't have a USB port, and my new computer doesn't have a parallel or serial port. How can I connect the embosser to the computer?
IMPORTANT! Because installation procedures vary, Enabling Technologies can only provide technical assistance for USB-Parallel converters we sell. Not all USB-Parallel converters are compatible with Windows Vista and Windows 7. If you choose to obtain a USB-Parallel converter locally, make sure the converter is compatible with your operating system. Installing an incompatible USB-Parallel converter on your system may corrupt your USB printing support, which could cause your USB ink printer to stop working. Research your options carefully and follow the manufacturer's instructions when installing your USB-Parallel converter.
If you suspect that your USB printing support has been corrupted, please contact the manufacturer of your USB-Parallel converter for assistance.
Is my embosser compatible with Windows Vista and Windows 7? If so, do I need to use a special driver?
If your embosser has a built-in USB port or if we supplied a USB-Parallel converter with your embosser, AND we included the ET Emboss driver on your embosser's CD-ROM, it is compatible with all versions of Windows Vista and Windows 7. You may use the ET Emboss driver we supplied on your CD-ROM if you are installing your embosser on a 32-bit operating system, or the generic / text only printer driver that is included with your Windows operating system if you are installing your embosser on a 64-bit operating system. For additional information, please visit our Drivers page here.
ROMEO ATTACHÉ USERS: IMPORTANT! Check your embosser's serial number before connecting your Romeo Attaché or Romeo Attaché Pro to a Windows Vista or Windows 7 computer. The following Attaché's were not shipped with the ET Emboss printer driver and their USB ports are not compatible with Windows Vista or Windows 7.
Romeo Attaché: A0001-01 through A0218-01. Romeo Attaché Pro: AP0001-01 through AP0273-01 and AP0276-01
If your Attaché's serial number falls in the above range, you must use a USB-Parallel converter if you wish to connect y our embosser to a Windows Vista or Windows 7 computer. Please visit our on-line store to purchase the USB-Parallel converter we recommend. Also, please visit our Drivers page here for more information.
How may I obtain a printer driver for my embosser?
If you are embossing via a direct parallel or serial connection, your Braille translator should be able to drive your embosser using its native embosser drivers. If you are embossing via a USB or network port, please visit our Drivers page here for more information.
Where is my embosser's serial number?
If you have a Thomas, Thomas Pro, ET, Juliet Classic, Juliet Pro, Juliet Pro 60, Romeo Attaché, or Romeo Attaché Pro, the serial number is on the back of the embosser and is written in both print and Braille. If you have a Romeo 20, Romeo 40, Romeo 25, romeo Pro 50, Romeo Pro LE, BookMaker, Braille Express 100, or Braille Express 150, your embosser's serial number is written in both print and Braille on the plate inside the tractor well.
I am having trouble activating my Braille translator. What should I do?
Enabling Technologies cannot assist with Braille translation software activations. Please contact the company who develops your Braille translator for assistance with activation.
I have misplaced the installation discs for my Braille translation software. Can you provide me with a replacement copy?
Enabling Technologies cannot provide replacement media for your Braille translator. Please contact the company who develops your Braille translator directly for replacement media.
I have misplaced my embosser manual. How may I obtain another copy?
All of our embosser manuals may be downloaded from our website here. The manuals are available in .BRF (translated Braille), plain text, and PDF formats. The PDF format is both accessible to screen readers and suitable for printing on your ink printer, if desired.
Last revised: February, 2011